Latched Mama
Shop More, Get More FAQ'S
Frequently Asked Questions
What's the deal?
The celebration is ongoing! We reserve the right to cancel or change promotions at any time, including substituting items as we deem appropriate. All offers are while supplies last.
When will new products drop?
New products are on our website and ready to ship! Check them out HERE!
I don’t see my free accessories in my order. How do I make sure I receive the accessories?
No worries! Our awesome fulfillment team will add those as we ship and they will not show on your shipping or order confirmation! If you would like to request a certain item, add that request in Special Instructions to Seller at checkout or email sales@latchedmama.com; we cannot make any guarantees, but our team will do our best.
All offers are while supplies last. Supplies are limited, and we reserve the right to substitute items.
How do I add my free CLOTHING to my cart?
Start building your cart with all of your future faves; the ticker at the top of your cart will tell you when you have qualified or how far away you are from the next tier; spend totals are before taxes and shipping.
Once the ticker is flashing, click on the flashing icon, and select your free item in the dropdown menu.
Click Pick, then Continue to go back to your cart. You should see a checkmark next to your freebie.
We suggest completing your cart first, then selecting your free items, but the tool is pretty flexible if you want to add your freebies as you shop! Important: Don’t forget to add your free items using the ticker (not via the item's product page)- all free clothing must be added to your cart in order to receive them in your order.
Can I add my free clothing by going to their product pages and adding them to my cart?
No, in order for the tool to work correctly and for your freebies to be free, please use the steps shown above and add your free product using the flashing ticker. Tip: visit the product page first to check the size chart, product info, and colors before using the flashing ticker to make your selection.
Why is my ticker not flashing?
Make sure you have the proper amount of product spent in your cart before taxes and shipping. If your ticker isn’t flashing, that means you need to add more items to your cart to qualify for an incentive tier.
Do I need a code?
No codes needed, but be sure to use the ticker at the top of your cart. This deal does not combine with other offers or promo codes. If you add a code at checkout, that code-based deal will become your chosen offer and your freebies will no longer be free.
Can I buy a gift card and have that count toward my incentive tier?
No. Gift card purchases will not count toward your incentive tier. Customers reach incentive tiers via shipped merchandise purchases only. For orders with gift cards, we reserve the right to adjust your incentive tier using only your shipped merchandise total.
If you would like to buy a gift card and still qualify for free items, please place two orders (one with just the gift card and one with shipped merchandise.) You are welcome to use existing gift cards to pay for your order.
When will my order ship?
This is our busiest season of the year, so thank you for your patience! Our goal is to ship orders within 7-10 business days of order placement. Please note that orders may not ship in the order that they were placed. Please see our Ordering/Shipping FAQ for additional information.
I need my order in a hurry! What should I do?
If you need your items for a certain event or date, please email sales@latchedmama.com for options. We may be able to prioritize your order or offer Express Shipping options.
I placed multiple orders during this deal. Can I combine them?
Unfortunately, we cannot combine orders during this high volume time. For your tiered incentives, each order will stand on its own and you will receive the free item(s) you qualify for in each order.
I made a mistake on my order. What can I do?
A little patience and planning helps a ton! Please double check your items, sizes (XXS or XS is the default size on the website), color, shipping address, notes for requested accessories, etc. before completing your purchase. If you need to make a change, please email sales@latchedmama.com and we will be happy to assist you.
I placed an order using a prior deal, but like a new promotion better. Can I make adjustments?
Each offer and discount is available for a limited time and cannot be combined with other offers and discounts. You may cancel your prior order to place a new order; just email sales@latchedmama.com, but inventory is not guaranteed and your new order will place you at the end of the shipping queue. Thank you for understanding!
What if I need to return something from my order?
Please see our returns page for more details.
I'd like to process a return during this event. Does my exchange count as a WBW order?
No, exchanges and "Shop now with credit" are NOT considered new orders, and are not eligible for promotions. However, you may request store credit in our Returns portal, and could have that in hand to shop the website and access this promotion when you place a new order.
Start Shopping Now!
*Limited stock so act fast! All products, gifts and promos are subject to substitution/change depending on availability.
The notes section at checkout may be used to request your free gift when presented with an option. If no notes are given, Latched Mama will select a gift for you. Requests are not guaranteed.
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