Customers may request an exchange or credit for 90 days from the date of fulfillment, and 30 days from the date of fulfillment for refunds (15 days for swimwear if requesting a refund). Please note, Exchanges and Shop Now options are not considered new orders and are, therefore, not part of any current promotions.
Enhancements as of May 29, 2025!
Return shipping cost:
-If you chose Checkout + (additional $1.98 added to your order total during purchase), you unlocked free returns for your order!
-If you chose not to pay this fee during your purchase, you are required to pay the return shipping/handling fee noted in our returns system.
Bonus Credit: As a thank you for choosing the Shop Now option or Store Credit instead of a refund, you will get a bonus credit of 10% of your return value (maximum of $25 per order.)
Things to keep in mind:
-Items must be unworn, unwashed, and in new condition.
-Swimwear must have hygienic liner intact. Include all applicable belts, headbands, etc. in your return package. Stud earrings must be unworn.
-To support our small business, consider requesting an Exchange, Shop Now (now with a NEW BONUS!), or Store Credit rather than a Refund.
-Returns are subject to inspection; note that we may not accept returns that are washed, damaged, stained, have pet hair on them, or smell of perfume, deodorant, or other strong odors.
-Package clothing in an appropriate polymailer, such as the mailer it came in.
-Outbound shipping, Checkout +, and return shipping fees are non-refundable.
-For Exchanges and Shop Now options, we will pay to ship your new item(s) out.
-If we made a mistake or the item is defective, we will cover shipping. Please select the appropriate reason when returning.
-See Notes below regarding purchases made during a promotion.
-We ask that you give us another try! Please email sales@latchedmama.com so we can help you find something you'll love!
How the process works:
-You will need the first six-digits of your order number and the shipping zip code used to place the order.
-Once completed, you will be able to print a system-generated USPS shipping label that is prepaid for the item(s) you have selected. This will be emailed to you.
-Please affix the label to the outside of your package and send it back to us within 28 days (14 days for Instant Exchanges). No need to take it to the post office!
-After 28 days your shipping label will expire and the return will need to be submitted again.
Return Options/Notes:
Exchange: This is a great option when you want an even exchange- changing color or size and keeping any promotion value in place from your original order.
Shop Now with credit (now with 10% bonus credit!): This can be for a different style than what you originally purchased, allowing you to shop the entire website.
Store Credit (now with 10% bonus credit!): Issued after our system-generated return label is scanned by USPS. Shop anytime--our store credits do not expire!
Refund: Your original payment method will be refunded once your return is processed by our staff. Please allow 3-4 weeks processing time once received.
To secure our limited inventory, we recommend choosing "Instant Exchange" on the payment screen. Note: Instant Exchanges cannot be modified, refunded, or canceled.
Enhancements as of May 29, 2025!
Return shipping cost:
-If you chose Checkout + (additional $1.98 added to your order total during purchase), you unlocked free returns for your order!
-If you chose not to pay this fee during your purchase, you are required to pay the return shipping/handling fee noted in our returns system.
Bonus Credit: As a thank you for choosing the Shop Now option or Store Credit instead of a refund, you will get a bonus credit of 10% of your return value (maximum of $25 per order.)
Things to keep in mind:
-Items must be unworn, unwashed, and in new condition.
-Swimwear must have hygienic liner intact. Include all applicable belts, headbands, etc. in your return package. Stud earrings must be unworn.
-To support our small business, consider requesting an Exchange, Shop Now (now with a NEW BONUS!), or Store Credit rather than a Refund.
-Returns are subject to inspection; note that we may not accept returns that are washed, damaged, stained, have pet hair on them, or smell of perfume, deodorant, or other strong odors.
-Package clothing in an appropriate polymailer, such as the mailer it came in.
-Outbound shipping, Checkout +, and return shipping fees are non-refundable.
-For Exchanges and Shop Now options, we will pay to ship your new item(s) out.
-If we made a mistake or the item is defective, we will cover shipping. Please select the appropriate reason when returning.
-See Notes below regarding purchases made during a promotion.
-We ask that you give us another try! Please email sales@latchedmama.com so we can help you find something you'll love!
How the process works:
-You will need the first six-digits of your order number and the shipping zip code used to place the order.
-Once completed, you will be able to print a system-generated USPS shipping label that is prepaid for the item(s) you have selected. This will be emailed to you.
-Please affix the label to the outside of your package and send it back to us within 28 days (14 days for Instant Exchanges). No need to take it to the post office!
-After 28 days your shipping label will expire and the return will need to be submitted again.
Return Options/Notes:
Exchange: This is a great option when you want an even exchange- changing color or size and keeping any promotion value in place from your original order.
Shop Now with credit (now with 10% bonus credit!): This can be for a different style than what you originally purchased, allowing you to shop the entire website.
Store Credit (now with 10% bonus credit!): Issued after our system-generated return label is scanned by USPS. Shop anytime--our store credits do not expire!
Refund: Your original payment method will be refunded once your return is processed by our staff. Please allow 3-4 weeks processing time once received.
To secure our limited inventory, we recommend choosing "Instant Exchange" on the payment screen. Note: Instant Exchanges cannot be modified, refunded, or canceled.
Promotion Notes:
If you purchased during a BUY X, GET Y promotion or discount with code, the discounted amount (or value of the free item) will be proportionally distributed across all items in your order. For example, if you purchased a $70 dress, a $10 belt, and received a free tank valued at $20, your refund, exchange, or credit value would be $56 for the dress, $8 for the belt, and $16 for the tank.
If you received free items from a free gift with purchase promotion ("promotional items")* and are requesting a refund for that order, please return the promotional items as well. If you do not include your promotional items, we reserve the right to issue store credit instead of a refund. If part of a tiered sale and your refund drops you below your original spend tier, please return the promotional items for your original tier. If you would like an exchange or store credit, and are staying in the same spend tier, there is no need to return your promotional items. The promotional items may not be returned or exchanged.
*for example, World Breastfeeding Week accessories or other promotional items added upon shipping, not shown as part of your order.
If you purchased a Create Your Own Bundle and would like to return an item within the bundle, you will receive the discounted price for that item, as reflected on your order. For example, if you purchased a Basics Bundle of 3/4 Sleeve Scoop Neck/Boyfriend Tee/Ribbed Tank for $74.10, and wanted to return the Ribbed Tank, your refund, exchange, or credit value would be $20.80. The same style may be exchanged for size or color, but exchanging for other items offered in the bundle is not considered an even exchange.
See our full selection of nursing tops, nursing hoodies & pullovers, nursing dresses, nursing loungewear, accessories, or our final sale collection!
At Latched Mama, our goal has always been simple: to support moms in their motherhood journey. That means that our goal is to support you and your family with our clothing and online community, along with empowering mamas locally and worldwide through education and one-on-one support. Our clothes and accessories are designed, packed, and shipped by our dedicated mom based team and customer service emails are answered by mamas who can relate at our warehouse in Richmond, VA!
Learn more about Latched Mama here!
SHIPS FAST & WITH LOVE FROM RICHMOND, VIRGINIA!
We offer free shipping on domestic U.S. orders over $100!
- 1-ON-1 CLC BREASTFEEDING SUPPORT
Contact us at support@latchedmama.com, (844)-500-1325. or any social media channel for breastfeeding support, sizing help, and style advice!
30 DAYS RETURN
Items that are in like-new, unwashed condition can be returned within 30 days for a refund. We also offer style exchanges and store credit! See our Returns FAQ here!