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Returns and Exchanges

We understand that returns and exchanges happen and we have simplified the process for you!

Orders that are returned within 30 days of purchase will be fully refunded. After 30 days, you will receive a gift card for the purchase amount.

 

We just have a few simple requests:

We ask that all clothing is returned in its original condition. Please package it well and be respectful that we are a small, low inventory company. Your return or exchange will most likely find a home with another mama, so please help us save time and please preserve the original packaging of the clothing as much as possible. 

Unless you received the wrong item or the clothing was damaged or defective in some way, we ask that you pay the return shipping costs.  

Last, but not least, we ask that you give us another try. Please reach out to us (returns@latchedmama.com) and we can talk through the current styles and sizes available. We strive to have a style and size to fit everyone's nursing and fashion needs. If we don't have something you like, we want to know about it. That feedback is crucial to our development and our goal to support all breastfeeding and pumping moms. We'd love to help you find something that you do love and makes your nursing relationship even more magical! 

Like any new business some systems are trial and error. 

- If you would like to start an exchange or return, please email returns@latchedmama.com. We will respond within 48 hours. 

- For exchanges, we will come up with a plan together to make sure you receive the proper size/product in a quick and efficient manner! 

Like everything else, please reach out with any questions or concerns!