Frequently Asked Questions
When does World Breastfeeding Week (WBW) start and end?
When will new products drop?
We will have new items dropping Thursday, Aug. 1, 2024 at 10am ET! Sign up for our VIP texts so you don’t miss out on Facebook and Instagram Lives and more! More new product will be dropping 8/8 at 10am ET.
I don’t see my free accessories in my order. How do I make sure I receive the accessories?
No worries! Our awesome fulfillment team will add those as we ship! Free clothing will need to be added via the ticker. See details below!
How do I add my free clothing to my cart?
Start building your cart with all of your future faves; the ticker at the top of your cart will tell you when you have qualified or how far away you are from the next tier; spend totals are before taxes and shipping.
Once the ticker is flashing, click on the flashing icon, and select your free item in the dropdown menu. Click Pick, then Continue to go back to your cart.
You should see a checkmark next to your freebie.
We suggest completing your cart first, then selecting your free items, but the tool is pretty flexible if you want to add your freebies as you shop!Important: Don’t forget to add your free items using the ticker (not via the item's product page)- all free clothing must be added to your cart in order to receive them in your order.
Can I add my free incentives by going to their product pages and adding them to my cart?
No, in order for the tool to work correctly and for your freebies to be free, please use the steps shown above and add your free product using the flashing ticker.
Tip: for example, visit the Heavy Hoodie product page first to check the size chart, product info, and color choices before using the flashing ticker.
Why is my ticker not flashing?
To reach each incentive tier, you must have $100/$250/$350 worth of product in your cart before taxes and shipping.
If your ticker isn’t flashing, that means you need to add more items to your cart to qualify for an incentive tier.
Do I need a code?
No codes needed, but be sure to use the ticker at the top of your cart. This deal does not combine with other offers or promo codes. If you add a code at checkout, that code-based deal will become your chosen offer and your freebies will no longer be free.
Can I buy a gift card and have that count toward my incentive tier?
No. Gift card purchases will not count toward your incentive tier. Customers reach incentive tiers via shipped merchandise purchases only. For orders with gift cards, we reserve the right to adjust your incentive tier using only your shipped merchandise total.
If you would like to buy a gift card and still qualify for free items, please place two orders (one with just the gift card and one with shipped merchandise.) You are welcome to use existing gift cards to pay for your order.
When will my order ship?
WBW is our biggest week of the year! Please expect approximately 3-4 weeks for your order to ship. We are a small, mom-run company and during high volume times, we can get behind. Please note that orders may not necessarily ship in the order that they were placed. We will be working hard to get your order out and are excited for you to receive your order!
I need my order in a hurry! What should I do?
Express shipping will not be available. Please reach out to sales@latchedmama.com for expedited shipping options.
I placed multiple orders this week. Can I combine them?
Unfortunately, we cannot combine orders during this high volume time. For your tiered incentives, each order will stand on its own and you will receive the free item(s) you qualify for in each order.
I made a mistake on my order. What can I do?
A little patience and planning helps a ton! Please double check your items, sizes (XXS or XS is the default size on the website), color, shipping address, application of any discount code, etc. before completing your purchase. If you need to make a change, please email sales@latchedmama.com and we will be happy to assist you.
Where can I watch Lives during WBW?
How do I make sure I am getting the most up-to-date info regarding this event?
Just sign up to receive our text messages HERE! (message and data rates may apply)! No need to sign up again if you are already getting our text messages! https://latchedmama.com/pages/vip-signup-2024
What if I need to return something from my WBW order?
Please see our returns page for more details.
I'd like to process a return during this event. Does my exchange count as a WBW order?
No, exchanges and "Shop now with credit" are NOT considered new orders, and are not eligible for promotions. However, you may request store credit in our Returns portal, and could have that in hand to shop the website and access this promotion when you place a new order.
I received one of your cute patches. How do I apply it?
Preheat iron for 5 minutes (no steam) on cotton setting. Place the patch on your item, then place a t-shirt or thin tea towel over the patch. Using the iron, apply firm, even pressure on the patch for about 30 seconds. Keep the iron moving to avoid burning the fabric. Turn your item inside out and iron the back of the patch for about 30 seconds. Check adhesion. If needed, repeat steps and reapply heat for a few more seconds. Let the patch and item cool for a few minutes.
Start Shopping Now!
Free Gift for ALL
Receive an exclusive collectible Vintage Milk Sticker Set ($5) with every order!*
$100+ Orders
Spend $100-$249 and get $50 in FREE Latched Mama apparel and swag!
Vintage Sticker Pack (Retail: $5)
1 WBW 2024 Tier 1 Accessory (Choices Include: Latched Mama “Mama, You’re Doing Great!” Patch, Latched Mama Milk Truck Keychain, Latched Mama “Mama, You’re Doing Great!” Canvas Tote Bag, Latched Mama Hair Tie Set) (Retail: $10)
FREE Daily Tee, Printed Boyfriend Tee, Ribbed Tank or Boyfriend Swing Tank (Retail: $35)
$250+ Orders
Spend $ 250-$349 and get $136 in FREE Latched Mama apparel and swag!
Vintage Sticker Pack (Retail: $5)
1 WBW 2024 Tier 1 Accessory (Retail: $10)
FREE Daily Tee, Printed Boyfriend Tee, Ribbed Tank or Boyfriend Swing Tank (Retail: $35)
Exclusive 250 Tier Latched Mama “Mama, You’re Doing Great!” Cosmetic Bag (Retail: $18)
FREE Heavy Hoodie OR Trailblazer Hoodie OR Buckle & Go Pullover (Retail: $68)
$350+ Orders
Spend $350+ and get $252 in FREE Latched Mama apparel and swag!
Vintage Sticker Pack (Retail: $5)
1 WBW 2024 Tier 1 Accessory (Retail: $10)
FREE Daily Tee, Printed Boyfriend Tee, Ribbed Tank or Boyfriend Swing Tank (Retail: $35)
Exclusive 250 Tier Latched Mama “Mama, You’re Doing Great!” Cosmetic Bag (Retail: $18)
FREE Heavy Hoodie OR Trailblazer Hoodie OR Buckle & Go Pullover (Retail: $68)
Exclusive 350 Tier Latched Mama Stainless Steel Travel Tumbler with Straw (Retail: $45)
Exclusive Coastline Cotton Zip Top and Shorts Set (Retail: $71)
*Limited stock so act fast! All products are subject to substitution depending on availability. See WBW 2024 for details.
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