Sitewide Black Friday Event FAQ 11/25-12/1
When do Black Friday Events start and end?
Our awesome Black Friday sitewide sale begins Monday, Nov. 25th 10AM ET and ends Sunday, Dec. 1st at 11:59pm PT.
One day ONLY! This Black Friday, score a FREE SWAG BAG with any $100 merchandise purchase!
Supplies are limited and the deal ends 11/29 11:59pm PT! ($45 Retail Value)
Will new products drop?
No new products will be dropping this week. We just dropped new product on 11/18. Please make sure you are signed up for TEXTS so you don’t miss out on stock updates, Facebook and Instagram Lives and more! Click HERE!
I don’t see my FREE gift in my order. How do I make sure I receive the FREE gift?
No worries! Our awesome fulfillment team will add those as we ship!
Do I need a code?
No codes needed to access this great deal! This deal does not combine with other offers.
I placed an order using a prior deal, but like a new promotion better. Can I make adjustments?
Each offer and discount is available for a limited time and cannot be combined with other offers and discounts. You may cancel your prior order to place a new order; just email sales@latchedmama.com, but inventory is not guaranteed and your new order will place you at the end of the shipping queue. Thank you for understanding!
When will my order ship?
This is a very busy season for us so please allow 2-3 weeks for your order to ship. NOTE: ALL ORDERS THAT INCLUDE ITEMS FROM OUR NEW RELEASE COLLECTION WILL START SHIPPING BEGINNING THE FIRST WEEK OF DECEMBER. Please note that orders may not ship in the order that they were placed. We will be working hard to get your order out and are excited for you to receive your order! Please see our Ordering/Shipping FAQ for additional information.
I need my order in a hurry! What should I do?
Express shipping options are not available on the website at this time. After Cyber Monday, we may be able to offer Express Shipping. Beginning Tuesday, December 3, you may reach out to sales@latchedmama.com for a quote to upgrade to Express Shipping.
I placed multiple orders this week. Can I combine them?
Unfortunately, we cannot combine orders during this high volume time. For any tiered incentives, each order will stand on its own and you will receive the free item(s) you qualify for in each order.
I made a mistake on my order. What can I do?
A little patience and planning helps a ton! Please double check your items, sizes (XXS or XS is the default size on the website), color, shipping address, application of any discount code, etc. before completing your purchase. If you need to make a change, please email sales@latchedmama.com and we will be happy to assist you.
Where can I watch Lives during this event?
Join us live on Facebook on our Latched Mama business pages! Check our helpful event page for dates and times HERE!
How do I make sure I am getting the most up-to-date info regarding this event?
Just sign up to receive our text messages (message and data rates may apply)! No need to sign up again if you are already getting our text messages! https://latchedmama.com/pages/sms
I'd like to process a return during this event. Does my exchange count as part of this deal?
No, exchanges and "Shop now with credit" are NOT considered new orders, and are not eligible for promotions. However, you may request store credit in our Returns portal, and could have that in hand to shop the website and access this promotion when you place a new order.
What if I need to return something from my order?
Please see our Returns page for details!
Cyber Monday 12/2/24 ends at 11:59pm PT
When does the Cyber Monday deal start and end?
Our Cyber Monday deal runs one day only from December 2nd, 2024 at 8AM ET - 11:59PM PT. More details can be found HERE.
We reserve the right to cancel or change promotions at any time, including substituting items as we deem appropriate. All offers are while supplies last.
Does the FREE Cyber Monday shipping include international shipping and Express?
Free shipping applies only to domestic orders. International and express shipping are not included.
How do I add my free clothing to my cart?
1. Start building your cart with all of your future faves; the ticker at the top of your cart will tell you when you have qualified or how far away you are from the next tier; spend totals are before taxes and shipping.
2. Once the ticker is flashing, click on the flashing icon, and select your free item in the dropdown menu. Click Pick, then Continue to go back to your cart.
3. You should see a checkmark next to your freebie.
We suggest completing your cart first, then selecting your free items, but the tool is pretty flexible if you want to add your freebies as you shop! Important: Don’t forget to add your free items using the ticker (not via the item's product page)- all free clothing must be added to your cart in order to receive them in your order.
Can I add my free clothing items by going to their product pages and adding them to my cart?
No, in order for the tool to work correctly and for your freebies to be free, please use the steps shown above and add your free product using the flashing ticker.
Tip: visit the product page first to check the size chart, product info, and colors before using the flashing ticker to make your selection.
Why is my ticker not flashing?
Make sure you have the proper amount of product spent in your cart before taxes and shipping. If your ticker isn’t flashing, that means you need to add more items to your cart to qualify for an incentive tier.
Do I need a code?
No codes needed, but be sure to use the ticker at the top of your cart. This deal does not combine with other offers or promo codes. If you add a code at checkout, that code-based deal will become your chosen offer and your freebies will no longer be free.
I placed an order using a prior deal, but like a new promotion better. Can I make adjustments?
Each offer and discount is available for a limited time and cannot be combined with other offers and discounts. You may cancel your prior order to place a new order; just email sales@latchedmama.com, but inventory is not guaranteed and your new order will place you at the end of the shipping queue. Thank you for understanding
Can I buy a gift card and have that count toward my incentive tier?
No, gift card purchases will not count toward your incentive tier. Customers reach incentive tiers via shipped merchandise purchases only. For orders with gift cards, we reserve the right to adjust your incentive tier using only your shipped merchandise total.
If you would like to buy a gift card and still qualify for free items, please place two orders (one with just the gift card and one with shipped merchandise.) You are welcome to use existing gift cards to pay for your order.
When will my order ship?
This is a very busy season for us so please allow 3-4 weeks for your order to ship. NOTE: ALL ORDERS THAT INCLUDE ITEMS FROM OUR NEW RELEASE COLLECTION WILL START SHIPPING BEGINNING THE FIRST WEEK OF DECEMBER. Please note that orders may not ship in the order that they were placed. We will be working hard to get your order out and are excited for you to receive your order! Please see our Ordering/Shipping FAQ for additional information.
I need my order in a hurry! What should I do?
Express shipping options are not available on the website at this time. After Cyber Monday, we may be able to offer Express Shipping. Beginning Tuesday, December 3, you may reach out to sales@latchedmama.com for a quote to upgrade to Express Shipping.
I placed multiple orders during these deals. Can I combine them?
Unfortunately, we cannot combine orders during this high volume time. For any tiered incentives, each order will stand on its own and you will receive the free item(s) you qualify for in each order.
I made a mistake on my order. What can I do?
A little patience and planning helps a ton! Please double check your items, sizes (XXS or XS is the default size on the website), color, shipping address, application of any discount code, etc. before completing your purchase. If you need to make a change, please email sales@latchedmama.com and we will be happy to assist you.
Where can I watch Lives during this event?
